“We’ve spent the last several weeks reviewing feedback from users and we spent time (virtually) with people from many countries, …this was a great opportunity for us to hear about people’s concerns and learn what we could have done better.” WhatsApp said.
The company stressed that WhatsApp and Facebook cannot read or listen to personal conversations as they are end-to-end encrypted.
Better communication of updates
“We are making it clear that this update does not change the privacy of people’s personal conversations,” WhatsApp said.
“This is about optional business features that are a part of our broader efforts to make communicating with a business secure, better, and easier for everyone.”
An image of the new in-app banner is embedded at the end of this article.
WhatsApp hits back at competitors
Telegram quickly reacted by acknowledging the surge of new users moving over from WhatsApp and introducing a tool to import all your WhatsApp chats to its platform.
WhatsApp has now highlighted that apps like Telegram which do not offer end-to-end encryption by default offer less privacy.
“During this time, we understand some people may check out other apps to see what they have to offer,” WhatsApp said.
“We’ve seen some of our competitors try to get away with claiming they can’t see people’s messages – if an app doesn’t offer end-to-end encryption by default that means they can read your messages.”
“Other apps say they’re better because they know even less information than WhatsApp,” WhatsApp said.
WhatsApp said it believes people want messaging apps to be reliable and safe, even if that requires WhatsApp to access limited user data.
“We deeply appreciate everyone who has helped us address concerns and remain available to answer any questions. We haven’t stopped building for 2021 and can’t wait to share more in the weeks and months ahead.”